betjili Responsible Gaming Policy

Our commitment to safe play

betjili operates under a strict responsible gaming framework designed to protect Bangladesh players. Gaming should remain entertainment, not a way to earn money or solve financial problems. We provide practical tools to help you stay in control and intervene when patterns suggest risk.

Every account holder must be 18 years or older. We verify age during registration and KYC review. If you suspect underage access on any device, contact our support team immediately at [email protected].

Tools to manage your account

betjili offers deposit limits, session reminders, and temporary cooling-off periods. These controls are available through your account dashboard under Settings → Responsible Gaming. Changes take effect within 24 hours.

How to set a deposit limit

1. Log in to your betjili account
2. Navigate to Settings → Responsible Gaming
3. Select Daily, Weekly, or Monthly limit
4. Enter the amount in BDT
5. Confirm with your password

You can lower limits anytime. Increases require a 24-hour cooling-off period before they take effect. This delay prevents impulsive decisions during active play.

Session and reality checks

Enable session reminders to track how long you have been playing. Reality checks show your current balance, total wagered, and net position. These prompts help you make informed decisions about continuing or stopping.

Recognizing problem gambling

Problem gambling develops gradually. Early warning signs include chasing losses, hiding activity from family, borrowing money to play, or feeling distressed when unable to access your account. If you notice these patterns, use betjili self-exclusion tools or contact a support organization.

If three or more signs apply to you, consider taking a break from betjili and speaking with a counselor. Problem gambling is treatable with professional support.

Self-exclusion process

Self-exclusion permanently closes your betjili account for a minimum period you choose: 6 months, 1 year, 2 years, or lifetime. During exclusion, you cannot log in, deposit, or create a new account. Marketing emails stop immediately.

Steps to self-exclude

1. Email [email protected] with subject line "Self-Exclusion Request"
2. State your preferred exclusion period (6 months minimum)
3. Confirm your full name, registered phone number, and account ID
4. Our team processes the request within 24 hours
5. You receive confirmation by email once exclusion is active

Self-exclusion cannot be reversed during the chosen period. If you attempt to register a new account, our system flags duplicate details and blocks access. Any remaining balance is withdrawn to your registered payment method before account closure.

After exclusion ends

When your exclusion period expires, betjili does not automatically reopen your account. You must contact support and request reactivation. Before approval, our team may ask you to confirm you are ready to resume play and understand the tools available.

Underage gambling prevention

betjili does not permit anyone under 18 to register, deposit, or play. We verify identity documents during KYC review. If a minor gains access using false information, the account is closed immediately and all funds are forfeited.

Parent and guardian controls

Install content filtering software on devices used by minors. Many Bangladesh internet providers offer parental control features that block gambling sites. You can also enable device-level restrictions in Android and iOS settings.

If you discover a minor has accessed betjili using your device or payment method, email [email protected] immediately. We investigate all reports and cooperate with families to prevent recurrence.

Where to get help

betjili partners with organizations that provide confidential counseling and treatment referrals for problem gambling. These services are free and available to Bangladesh residents.

Bangladesh support resources

• National Mental Health Helpline: 16789 (toll-free, 24/7)
• Kaan Pete Roi: Peer support for mental health and behavioral issues, including gambling. Reachable via their website or mobile app.
• Local counseling centers: District-level health facilities offer addiction counseling. Ask your GP for a referral.

International resources

• Gamblers Anonymous: Support groups in over 50 countries. Find meetings online or in person.
• BeGambleAware: UK-based charity with online tools, chat support, and treatment directories.
• GamCare: Free phone and webchat counseling (English language).